Returns, Refunds and Replacements

Our policy does not allow any kinds of returns or exchange as of now. 

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If you have received a damaged product please write to us at anuradharautelastudio@gmail.com to facilitate the exchange of the product, within 10 days of receiving the item. We ask that you include images of the product showing the damage to help our quality control team authenticate the damage claim. Once approved, we will replace the product. 

 

Sets

If you have received a damaged product that is part of a set please note the entire set will have to be returned for an exchange. So, we ask that you keep the entire set intact to ensure an easy exchange process. 

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Cancellation

Please mail us at anuradharautelastudio@gmail.com  for any cancellation requests. We can only cancel orders if they haven’t been processed by our shipping partner i.e. until the status of your order remains unfulfilled. Once the order is processed or shipped we will not be able to cancel it. 

 

Cancellations are not applicable on orders placed during the Sale period.

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Changes in your order information 

If you have entered an incorrect pin code or contact number, please write to us at anuradharautelastudio@gmail.com to rectify the issue. Please note that we can update the correct code or number only if the order has not been processed by our shipping partner.